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In The House |
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Summer 2008 |
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Volume 7 Issue 11
July
2008
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FROM THE DESK
OF: Saundra J. Jenkins, Interim Executive Director
Hello, I'm Saundra J. Jenkins, MSW,
Interim Executive Director and I wish to extend a warm
and hearty Nova House thank you for the welcome that
each of you have extended to me since I joined the Nova
House team.
Prior to joining Nova House, I did a
little research into your past and found the following
information: great testimonials from alumni's about the
treatment they received at Nova House, and testimonials
on how this treatment has changed their lives and their
families lives. The alumni continue to recommend
our services to others in need and frequently name
specific staff members ho had a direct impact in their
lives.
Nova House is known to hold several
certifications and accreditations, one of it's most
recent is a three-year CARF Accreditation through 2010,
congratulations to everyone!
Since joining you, I have learned from
some of our primary stakeholders that Nova House had a
reputation of being great to work with: a history of
being willing to go that extra mile to reduce barriers
to admission; to partner with agencies to keep clients
in our care; to be timely in our responses; and
innovative in our treatment approaches.
Notice that I said Nova House had a
reputation of being great to work wtih. It is not
unusual for an organization of uour stature to rest on
it's laurels and not pay as close attention to all of
it's customers as it should.
Thank goodness that the quality of care
to our clients has not diminished. However, we
must remember we have several customers and all deserve
our full attention.
Our customers for example are our
clients, their families, our alumni, Montgomery County
ADAMHS Board, Crisis Care, Drug Court, our sister
agencies, ODADAS, ODMH, ODRC, ACA, City of Dayton,
Bureau of Prison, Federal Probation and Pre-Trail
services to name a few.
Now the good news, in the short time I
have been working with you, I have come to appreciate
your "can do" spirity. I firmly believe we can
regain that "yes, I can spirit." Our stake holders
will affirm that we are great to work with again.
Please feel free to share your ideas on
how we can improve our customer service.
